Change

Managing Sales & Service Integration
All change causes uncertainly. Planned change creates opportunities. Creating an integrated sales & service organization is the ultimate change.

CBSG's two-part program addresses the needs of both managers and employees in dealing with change.

Part I: Employee Readiness: Create a Sales & Service Mindset
» Grasp the value of sales & service integration
» Identify resistance factors.
» Deal with the inevitability of change.
» Explore opportunities.
» Practice constructive coping techniques .

Part II. Prepare Managers for Integration
» Be integration champions
» Explore the leadership skills needed for success
» Learn coaching and counseling techniques
» Examine effective communication tactics

Add CBSG's Sales & Service skills to either workshop. Prepare your employees to meet the challenges ahead with CBSG's half day workshop: "Putting it Together: Creating The New Economy Sales & Service Professional".