Putting it Together: The New Economy Sales & Service Professional
The same story is played out all too often....
Sales promises are made to a new customer. The service people aren't aware of what promises were made.
The customer calls and receives incomplete or poor service.
This sequence of events turns your customers right back into prospects... for your competitors. It is an unprofitable and debilitating cycle that can be avoided.
CBSG offers a distinctive training workshop that finally teaches the skills your sales staff and customer service people need to successfully attract and retain your customers.
We train your sales and front-line service people together to gain valuable experiences from each other. They learn to work together instead of working at cross-purposes.
» Your salespeople learn service skills and how to advance the customer relationship beyond the initial sale.
» The service staff learn sales techniques that turn customer queries into new sales opportunities.
Sales & service roles are redefined in a dynamic and insightful session designed to provide your sales & service staff with new skills that build loyal customers and generate new sales opportunities.