< CBSG: Self-Directed Learning

Home Page


Our Business Approach
Articles and Newsletters
Email, phone numbers, address Client List

The Continuous Customer Contract
Consulting Services
Workshops
Professional Speaking
Self-directed Learning

Our New Book: From CellMates to SoulMates


Self-Directed Learning

 

Here's what business professionals are saying about "From CellMates to SoulMates: Integrating Sales and Service":

"Integrating sales and service is a complicated subject. But this book, with it's clever approach and practical examples from real experience, makes it easy to understand and apply to your own business situation".
Michael Scherrman President PMG Securities Corporation A Division of Zurich
"Well written, informative, and well worth the read. Heisler and Jones are experts in their field. They have used their vast experience and considerable creativity to create a template for marrying sales and service. Study this book if you want to improve your bottom line."
Robert Tallon Principal Quantum Consultants

"Many businesses have problems with the sale after the sale. This book forces you to question the "sacred cows" and provides practical approaches to improving the relationship between sales and service which inevitably will result in greater profitability.

Greg Bruce Dean School of Business Administration LaSalle Univerisity, Philadelphia, PA

"Results oriented! It identifies the symptoms, determines the solutions and provides step by step implementation while keeping the people factor in mind."

Tom Forst Vice President Lincoln Investment Planning, Inc

"Many businesses understand that there are problems between selling and servicing customers but don't know how to address them. This book provides real solutions that can be used, by any type or any size business, to obtain revenue goals in a shorter period of time."
Gene Preston, CPA Managing Partner Preston Barrett, LLP Certified Public Accountants

"Thought provoking book that focus' your attention to areas you tend to forget about, ones you want and need to improve"

David Scheuring Senior Vice President, Sales ADP Corporation

Purchase "CellMates" Purchase!

Read Book Reviews for "From CellMates to SoulMates"


{short description of image}

| Approach | News | Contact Us | Track Record|

Competitive Business Strategy Group (CBSG), © All Rights Reserved, 1996-2003