- "From CellMates to SoulMates: Integrating Sales and Service"
- By: Mark
W. Heisler and Suzanne Baldino Jones
- January
2003
- January
2003
- By: Mark
W. Heisler and Suzanne Baldino Jones
Publisher: Virtualbookworm.com Publishing, Inc.
Softcover $15.95
Hardcover $22.95
ISBN: 1-58939-339-2 (softcover); 1-58393-340-6 (hardcover)From the Publisher: "CellMates" is a book about customer relationship management, just not in the typical sense. Let's be honest. The people responsible for maintaining customer relationships in your company don't get along. Sales and service don't share the same goals; they don't coordinate work; they barely communicate. Is it any wonder customers come and go as if they're moving through a revolving door? The authors describe in practical, real world terms how to integrate (literally) a company's sales efforts with its service delivery. Read more...
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CBSG will be introducing a series of self directed learning programs based on its nationally recognized "Integrating Sales and Service" business model.
